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Bankak Account brings secure mobile banking, payments, transfers, certificates, fixed deposits, and everyday account services into one app.
Bankak Account
As the leading mobile application in Sudan, Bankak is an innovative app offered by the Bank of Khartoum. It enables our customers to perform financial transactions and access self-services remotely via their mobile devices. The Bankak app from BOK is specifically designed to provide our customers with quick and secure access to their bank accounts and digital wallets. Download now to experience a full range of banking services through the Bankak app.
Features
Transaction Alerts
Safeguard your account with immediate notifications for every transaction.
Flexible Daily Limits
Enjoy flexible daily limits of up to SDG 15,000,000.
Account Information
Conveniently review and share your account information and statements.
Balances & Statements
Check your account balance and download statements at your leisure.
BOK Transfers
Transfer funds between your own bank accounts or to other BOK accounts.
Bankak Pay QR
Use the "Bankak | PAY" QR code payment method for purchases at any Bankak | PAY shop or BOK Wakeel location.
Cardless Cash
Withdraw cash without a card using OTP, or send funds to someone who can collect cash at a BOK ATM or BOK Wakeel shop.
Saved Beneficiaries
Save beneficiaries for fund transfers or bill payments to simplify frequent transactions.
Payment Services
Access payment services for utilities and bills to Zain, Sudani, MTN, Esaly, Cashi, Rita PAY, and more.
Fixed Term Deposit
Quickly open a Fixed Term Deposit account and take advantage of some of the highest interest rates available from Sudanese banks.
Standing Orders
Set up Standing Orders for regular and scheduled fund transfers.
Foreign Currency
Conduct foreign currency transfers and exchanges with a flexible daily limit.
Wrong Transfer Support
Resolve wrong transfer transactions swiftly through notifications and instant reversals.
Password & Profile
Manage password resets and update your registered mobile number and email address directly within the app.
ATM Card Management
Efficiently oversee your BOK ATM cards.
Arabic & English
The service is available in both Arabic and English.
Bill Payment
Types of payments available in Bankak - Mobile Banking
Telecommunication:
- MTN
- Sudani
- Zain
- Zain Business
Airlines:
- Badr Airlines
- Tarco Aviation
- Sudan Airways
Transfer:
- Pay
- Other Bank Transfer
- Bravo Wallet
Donation:
- Army Forces Support and Attribution
- Eamar Initiative
Education:
- University of science and technology
Fuel & Gas:
- Nile Petroleum
- Enjaz
Government Services:
- Hajj
- Esali
Online Shopping:
- Cashi Raseed
Transportation:
- GO
Medicine & Health
- Tbeebk
Electricity:
- SEDC
Fund Transfers
Transfer funds instantly to your or any other BOK bank account, to another Bank Account (by card), to a cash card or even to any BOK mobile money or other mobile money account.
- Click Funds Transfer
- Click Own Account
- Click the transfer button of the account you want to transfer from
- Select Account from the list
- Enter the amount to transfer
- Click Confirm
- Click Funds Transfer
- Click Other BOK Account
- Click Direct
- Enter CIF or full account number or also scan the QR code of the beneficiary to fetch details
- Click Submit
- Select the From Account
- Enter mobile number
- Enter amount
- Click Confirm
You can also save the details of the beneficiary for future transfers by using the Add Beneficiary option on the transaction completion screen.
Any customer who wants to complain about a wrong fund transfer from his/her BOK account will be he can easily submit a request through the app to notify the receiver about the wrong fund transaction.
- Select Transaction History
- Select the Transfer Transaction he wants to complain about.
- Select Report wrong fund transfer.
- Receiver of the amount will be notified through SMS, Email and through the APP.
- Through the notification option the receiver will receive an alert with the transaction details and a direct option to transfer the amount back
Cardless Withdrawal
Transfer funds instantly to your or any other BOK bank account, to another Bank Account (by card), to a cash card or even to any BOK mobile money or other mobile money account.
Now BOK introduces a new service Cardless Cash Withdrawals.
- You can use this feature from your Bankak (mobile banking) and withdraw the money yourself or use this service to send money to anyone who can visit BOK ATM or BOK Wakeel shops to receive cash.
- All you need to do is generate a one-time password (OTP) from your Bankak and get an OTP (a secret code) which can be used at any BOK ATM/CDM to collect cash without using an ATM Card.
- In addition, you can use this OTP at any of BOK Wakeel agents as well.
- You can withdraw or send up to a max per transaction absolutely free.
For BOK Wakeel, you can send up to a max SDG 50,000 per transaction.
- Open Bankak app and use your Bank of Khartoum account CIF ( xxxxxxx )
- Click Cardless Withdrawal Button
- Click the Direct button
- Select the Account from which the transfer is to be done
- Enter mobile number to get OTP as SMS in that mobile number
- Enter the name of the beneficiary
- Enter amount
- Click the Confirm button
- OTP will be received as pop an up message and SMS will be sent to the registered mobile number
- Press any of the screen buttons.
- Select the language.
- Select cardless withdrawal OTP
- Enter mobile number ( As provided on Bankak-BOK mobile banking )
- Example: 249xxxxxxxxx
- Enter OTP ( One Time Password )
- (Enter complete 6-digit one-time password e.g. 123456 )
- Confirm Mobile number, OTP and amount then press OK.
- Then collect your cash.
- Then collect your receipt.
Bankak Pay
Pay (Retail Payments)
Use "Bankak Pay" now!
- Bank of Khartoum introduces a modern way of paying at any shop/location, no need for carrying cash or a card just your Bankak app.
- " Bankak Pay"
- Allows you to handle most of the financial transactions you might need to make. You can Pay to any BOK Merchant. Simply scan and pay!
How to Use " Bankak Pay " at retail outlets:
- Login to your Bankak mobile app with Account Number or Mobile Number.
- Select Bankak Pay button.
- Scan the QR Code of the Merchant, you can also enter their A/C or CIF.
- Check the confirmation screen showing details of the Merchant.
- Enter the Amount.
- Click Confirm to complete the transaction.
- Both the customer and Merchant will receive an instant confirmation SMS of the successful payment made.
Apply for Fixed Deposit
Now all Bankak Mobile Banking customers can apply and subscribe for their Fixed Term Deposit Accounts within 1 minute using Bankak Mobile Banking.
Click the Apply for Fixed Deposit button
Review all Terms and Conditions of apply for the Fixed Deposit Account
select I agree to the Terms and conditions
Click the Agree button
Select from the Account you want to deduct from
Select TD Period (1Month, 3Months, 6Months or 12Months)
Enter the amount
Select Auto Renewal (Yes or No)
If Yes, you can select to add profit to the new Created FD account; else the profit will be added to the TD source account.
Click the Confirm button
Manage Beneficiary
Add, save, and manage beneficiary details in Bankak so future transfers can be completed faster and more securely.
Click the Manage Beneficiary button
Select Add Beneficiary
Choose the beneficiary type
Enter CIF, account number, or scan the beneficiary QR code
Review the beneficiary information
Confirm the details and save the beneficiary for future transfers
Transaction Limit/History/Fees
Transaction Limit/History/Fees: This feature shows the transfer transactions done using the Bankak application and shows the amount of the daily limit of the transaction.
To check the history of transactions done using Bankak
- Click the Transaction History button
- Select service type to check transactions of specific service
- Click the Ok button
Transaction limits of Bankak
Transaction Limit/History/Fees:
| Service Name | Daily | Limit Per Transaction/Daily | Fees |
|---|---|---|---|
| Funds Transfer Own Account within BOK | SDG 15,000,000 | SDG 3,000,000 | Free |
| Funds Transfer Other BOK Account | SDG 15,000,000 | SDG 3,000,000 | SDG 100 Per Transaction |
| Other Bank Transfer | SDG 1,000,000 | SDG 1,000,000 | 1-10,000 SDG: 250 10,001 - 100,000 SDG: 350 100,001 - 1,000,000 SDG: 450 |
| Cardless via BOK ATM | SDG 50,000 | SDG 5,000 | 1000-20000 SDG 100 20001-30000 SDG 200 30001-50000 SDG 300 |
| Cardless via Wakeel Agent | SDG 50,000 | SDG 50,000 | 1000-20000 SDG 100 20001-30000 SDG 200 30001-50000 SDG 300 |
| Bill Payments | As Per Bill | As Per Bill | SDG 100 Per Transaction |
| Mobile Banking - Annual Maintenance | No limit | No limit | Free |
ATM Card Management
Efficiently manage your BOK ATM cards through Bankak Mobile Banking and keep control of your card services whenever you need.
Click the ATM Card Management button
Select the card you want to manage
Review the card details and current status
Choose the required card service
Activate or deactivate the selected card when needed
Confirm the request from Bankak Mobile Banking
Requests
It helps to request the verified account certificate, account balance certificate and request for the Account Certificate
Click the Requests button
Click Account Certificate Request
Select account
Click the Submit button
Request Balance Certificate
Click the Requests button
Click Balance Certificate Request
Select account
Click the Submit button
Standing Order
Set up regular transfers from Bankak by following these steps.
- Click on the Standing Order button
- Review all Terms and Conditions of the Standing Order
- Select I agree to the Terms and conditions
- Click the Agree button
- Enter CIF/ 16 digits AC number
- Select the Account you want to transfer to
- Confirm the account information
- Select from the Account you want to deduct from
- Enter Order Name
- Select Frequency (Daily, Weekly, or Monthly)
- Select Start Date
- Select End Date
- Enter Amount
- Enter Mobile Number
- Enter Comment
- Enter the amount
- Click the Confirm button.
Settings
This app has an option for English and Arabic language and you can change the current password of the Bankak app login also you can turn on or off notifications of SMS and E-mail for the transactions made.
- Click the Settings button
- Click the Change Password button
- Enter current password
- Enter new password
- Reenter new password
- Click the Change button
Note: Your password must have: 8 or more characters, upper and lower letters, at least one number and one special character.
- Click the Settings button
- From the popup message select Change
- The app will sign you out to re-login again.
- Click the Settings button
- Click the Notification button
- Turn on/off SMS notification
- Turn on/off Email notification.
- Click the Settings button
- Click Your QR
- Select your bank account to generate/disable your QR code.
- Login to Bankak app using your CIF and password
- Select the Settings option
- Select the Notification option
- Click on the Email option to update your email ID
- The verification code will be sent to the updated email address
- Enter Verification code
- Click on Submit
- Turn on email notifications to monitor your Bankak account transaction.
- Click the Settings button
- Click Manage Security Questions
- Select Question
- Enter your answer.
Note: By Manage Security questions customers will be able to reset & access his/her Bankak Account in case of forgetting the password without the need to call the call centre.
- Click the Settings button.
- Click Default Account
- Select the account that will be used for all financial transactions.
E-commerce
Use Bankak services to manage online payment access and support secure digital purchases with your eligible BOK card.
Click the E-commerce button
Select the card you want to use for online payments
Review the service details and terms
Confirm the request to activate or manage e-commerce access
Foreign Currency Exchange
- Select From the Account
- Select to account that the exchanged amount will be deposited to
- The exchange rate will be shown on the app screen as per the bank exchange rate
- Enter the amount to be exchanged
- Click Confirm
- Click Foreign Currency Services
- Click Foreign Currency Other Transfer
- Click Direct
- Enter CIF or full account number or also scan the QR code of the beneficiary to fetch details
- Click Submit
- Select the From Account
- Enter mobile number
- Enter amount
- Click Confirm
You can also save the details of the beneficiary for future transfers by using the Add Beneficiary option on the transaction completion screen.
Registration Guide
To register using Bank A/CCIF: Call +249187040600/1913 for verification and activate your Bankak account. You will receive an SMS instantly with your temporary password to log in to the app.
Once logged in, please change the temporary password, set your password, and enjoy Bankak!
To download the latest version of Bankak, visit:
Android Store: V-4.51 (Released on 18-June-2025)
Apple Store: iOS version 4.4 (Released in June 2025)
For assistance, please get in touch with Bankak's Facebook Page.
Read Bankak account terms and conditions.
IMPORTANT Security Tips For Using Bankak